May 17, 2020 – Our “New Normal”
Our community has been through a lot over the past few months, and we know that we are all looking forward to resuming our normal routines. Throughout our office closure, our practice has been working to ensure a smooth transition back to treatment for our patients.
The health and safety of our patients, staff and community have always been and continue to be our top priority. We have been closely monitoring all of the most current recommendations of how to keep our patients safe when we return to our in-office visits. These protocols take into account all of the latest recommendations from the alphabet groups (ie- CDC, OSHA, etc.) and take physical distancing into account in order to minimize the number of people in our office at any one time, as well as person-to-person contact.
Before your appointment:
- We ask that any patients who may have symptoms, have been exposed to someone ill, or who have travelled within the last 14 days to reschedule their appointments
- We will be sending a COVID questionnaire to you electronically prior to your appointment and ask that you complete it prior to your appointment. You can send it back to us electronically!
- You must wear a mask to your appointment. Due to limited supplies, we cannot provide masks at this time.
- The reception area is temporarily closed, as is the toothbrushing station. This is VERY important: Please brush your teeth thoroughly prior to coming to your appointment.
At your in-office appointment:
- When you arrive for your appointment, for the quickest service please text us at 610-609-2768 (or call 610-566-6649) and relax in the comfort of your own car.
- Our reception area will remain closed at this time to ensure the health and well-being of our patients and our team with the exception of our new patients.
- We kindly ask that only the patient that is being treated enter the office. If a parent/caregiver is required, only one parent/caregiver may accompany the patient and they will need to answer the COVID questionnaire as well as have their temperature taken. No other family members or friends will be allowed inside.
- Please bring your own mask and wear it to your appointment. Pennsylvania health guidelines for social distancing and wearing masks in businesses continue, so bring your mask.
- Upon arrival, we will give you hand sanitizer and your temperature will be taken by our staff using a touchless thermometer. If your temperature is over 100.4 degrees Fahrenheit, you will be asked to leave and your appointment will be rescheduled in two weeks.
- We will review your COVID questionnaire with you prior to your appointment. Any question indicating recent exposure to someone with COVID-19 or having signs and symptoms of the same will be asked to leave, and will be rescheduled in two weeks.
- Please maintain the 6-foot social distancing guidelines when in the office until seated in the treatment chair.
- In our Chesley office, we are fortunate to have 2 private treatment rooms, but we will be limited to 1 patient at a time in our “open” treatment area for a maximum of 3 patients at a time in the office. In our Wallingford office, we will be limited to 1 patient at a time in the treatment area.
- After your appointment, we will ask you to put your mask back on and (at the Chesley office) you will be escorted out of the backdoor. Future appointments will be scheduled by the reception staff via text, phone, or email.
- We ask for understanding while we will try to address all your treatment needs during your visit. Individuals with multiple broken brackets may not have everything completed during this visit due to strict scheduling times.
Changes to appointments:
- Unfortunately all patients have had their appointments cancelled over this time and you are all very important to us. We will contact you to reschedule your appointment based on the most urgent need and a first cancelled, first-scheduled basis.
- We thank you for your patience and understanding as we work through rescheduling all of the appointments. We promise we will contact you as soon as we can!
- Some of our appointments can and therefore will remain VIRTUAL in an effort to reduce the number of patients in the office.
- Office hours and workdays may be different than you remember. Also, in order to reschedule all of the appointments in a timely manner, we may ask to schedule your appointment at our other office location… So, PLEASE double and triple check your appointment dates and times AND the office location.
- Administrative tasks will be done over the phone or email, when possible.
We thank you all for your support during this time. Our practice would not exist without our amazing patients, and we are so grateful for each and every one of you. Thank you for your patience and understanding as we work through these unprecedented times. The safety of our patients, our team and our community is always our top priority. We maintain our commitment to you to deliver the highest quality of orthodontic care in a friendly and welcoming environment. We look forward to seeing you all again soon, even if you don’t recognize us under all of our new, required protective gear!
We cannot wait to see all of your smiles,
Dr. Christie and Dr. Drane,
May 10, 2020 – COVID-19 Office Re-opening
All Patients should have received the following letter via email from our office (you may have also seen it on Facebook or Instagram). If you DID NOT receive this, please contact the office to make sure we have your email on file.
“To our valued patients and families at Christie, Drane & Forwood Family Orthodontics,
We want to inform you that we are in the process of re-opening our office following the latest update from the PA department of health which was issued on May 8, 2020. The latest mandate allows SOME procedures like adjustments to start again, but also states aerosolizing procedures must be minimized (in orthodontics this would impact our ability to use a high speed drill to remove “glue”). Our staff and doctors have been working around the clock to establish the “new normal” to ensure the health and safety of all our patients, families and staff. This week we are finalizing the changes needed to safely see patients. We will have a slow opening starting Monday May 18, 2020, things are going to look a little different than the last time you were in the office!
Some of the changes you will see in addition to our head to toe PPE, will be the need to fill out a questionnaire before your appointment that answer current COVID-19 related questions. Our waiting room will be closed, and we will be communicating with you from your car. The patients will be escorted in from your car and their temperatures will be taken, and anyone with a temperature about 100.4 degrees will have to be rescheduled. We will also have patients leave from our back door at the Chesley office once their appointment has been completed. Another big change will be the length of time each visit will take to ensure sterilization is at the absolute highest level and to ensure we are operating under appropriate social distancing guidelines. This means the number of patients we are able to see in a day will be greatly reduced.
We are prioritizing our patients that have had urgent needs and have been unable to receive orthodontic attention during the mandated closure. Our office will contact you to reschedule your visit starting with the patients that have been the longest without being seen. We humbly ask everyone to PLEASE BE PATIENT with us. We ask that you wait for us to contact you by email, text or phone call to begin the reschedule process. You have our word we are doing all we can to get everyone in as soon as possible. We are as anxious to see you as you are to see us!
We will be sending a lot of information regarding the new protocol in the next few days, so keep a look out for our emails!! You can also find any latest updates on our website www.cdfortho.com, Facebook, and Instagram.
Thank you for your support, understanding and patience! We look forward to smiling together again soon!!
Dr. Christie and Dr. Drane”
May 8th, 2020 – We’re BACK!!!
WE’RE BACK!! But things are going to look a bit different. Stay tuned for more detailed information.
As of May 8th, “the Governor and the Secretary of Health have revised their business closure orders” for dentists… so we can resume ‘elective’ appointments again!
Need a virtual check-up? Consultation? Curious if you or a family member will be ready for braces when the office re-opens? Send us these pictures of yourself or loved one to email@example.com and we can set up a video call.
April 7, 2020
March 26, 2020
The Pennsylvania Department of Health reversed an order requiring dentists in the state to use negative pressure treatment rooms for any dental procedure. Negative pressure treatment rooms are not available to dentists, in fact, only a handful of hospitals have such rooms! This is good news, but…
DOES IT MEAN WE CAN SEE YOU NOW?
Not exactly. There are still very strict regulations in place regarding Personal Protective Equipment (PPE). You’ve probably heard about the N95 face mask or respirator by now. These masks are a lot different then what you’ve seen us wear in the office. As per the PA Department of Health, the N95 masks are now a requirement to see patients in all dental offices throughout Pennsylvania (yes, even orthodontic emergency patients). They are also extremely hard to get right now, and rightfully so, as they should be going directly to those on the front-line fighting this crisis. We are in the process of gathering the required PPE, and we will be able to see you soon as needed for emergencies. Fortunately, true orthodontic emergencies are very rare, and most emergencies can be handled over the phone or by utilizing video calls/conferencing. Dr. Christie and Dr. Drane would be happy to set up a video conference if you are having an emergency. We hope to have videos posted soon that review common orthodontic emergencies and how to fix them. Stay tuned. And stay healthy!